Warranty Policy

The warranties can vary from different time frames, depending on the product and the manufacturer or brand. If you have a question about the warranty policy or the warranty of the product you are about to purchase, or have already purchased, please send us an email to: sales@roamingrig.com

Furthermore, we adhere to the warranty policies stated by each manufacturer. We are extremely strict in following their guidelines. If you need help, we will advice, help and assist in placing the claim for you, or help you in the process.

It's important to understand that according to the different guidelines, Roaming Rig and the manufacturer reserve their right to repair or replace, at the manufacturer's discretion, any defects during the warranty period.  

EXCLUSIONS:

(1) The warranty does not apply to items added or changed or modified after the product left the possession of the manufacturer or Roaming Rig.

Please keep in mind, if you order any item from roamingrig.com, you are seen as Roaming Rig as a capable person to handle and install the item you purchase.

If you damage your item or a person you hire damages your item during installation, Roaming Rig nor the manufacturer of the product are liable to cover the damages with the warranty.

Remember, if you purchase an item you are seen as capable of installing it without damaging it.

 

HOW TO OBTAIN WARRANTY SERVICE:

In the event that a substantial defect in materials or workmanship is found to exist in parts warranted by the manufacturer, Roaming Rig or the manufacturer will bear the cost of the repair or replacement of such defective materials or workmanship, provided that the owner:

(A) Notifies Roaming Rig of the defect in a timely manner (following the time frame of each particular brand, and no more than 1 year after purchasing the item). 

(B) Follows instructions from Roaming Rig on how to get approved repairs or replacements. (Roaming Rig will determine if there is an authorized service center within reasonable distance of the owner. If there is not an authorized service center near the owner, the owner will be required to get two written estimates, from any local repair shop, RV dealer or RV service station, for the required repairs).

(C) Schedules an appointment and promptly takes the product to the authorized service center.

 

How do I file a claim for my Warranty?

You can file a claim directly with us, by writing an email to: sales@roamingrig.com

You must add:

 

• Order Number
• Order Name
• Screenshot or picture of order confirmation
• Pictures of the product and what you want to apply the warranty to (damage, etc)
• File the extension between the timeframe in which your extension is valid

 

Will my item be repaired, will I receive a replacement or reimbursement if my claim is approved?

Roaming Rig will follow the exact procedure that your original warranty covers. That said, if the original warranty offers the right to repair the item, then we will repair it, if the damage or problem requires a replacement, Roaming Rigs will cover it, if it requires a reimbursement, Roaming Rig will cover it.

 

What are the filing time frames?

Time to File: In between the timeframe of your Warranty Extension.

 

Procedures to follow:

There are procedures to be followed, and conditions to be met, for your item to be fixed, replaced or to receive a partial or full refund.

 

In case of damages:

• Proceed to send good quality pictures of the damaged item from different angles
• Send us your name, order number, date of purchase and address of delivery
• Please allow us 7 more business days for us to: inspect the claim, approve it and offer a solution: replacement, partial or full refund.

 

Required Documents To File A Claim:

• Order Number
• Order Name
• Proof of Value (Sales/Purchase Invoice/Order Confirmation)
• Recipient Statement of Non-Receipt or Damage
• (If Applicable) Pictures of Damage, repair estimate, or salvage value
• Failure to hold damaged property until claim is resolved will result in the claim being denied. This includes KEEPING THE ORIGINAL PACKAGE

 

Claim Processing Info:

Filing:  
Online: https://roamingrig.com/pages/contact-us
Email: sales@roamingrig.com

Phone: (480)-372-9900

Review: 5-7 Business Days, add additional 3 business days if documents are requested 
Refund (if applicable) : Will be made to the card with which the order was made